Taking care of all your pain rehab & injury prevention needs

Privacy Policy

The Policy

This privacy and cookies policy is for this website and governs the privacy of its users who choose to use it.
It explains how we comply with:

  • the UK General Data Protection Regulation (UK GDPR)
  • the Data Protection Act 2018
  • the Privacy and Electronic Communications Regulations (PECR)

Where we offer goods or services to individuals in the EEA, or monitor their behaviour there, the EU GDPR may also apply.

We are committed to protecting your personal data and treating it fairly, lawfully and transparently in line with the data protection principles.

Use of Cookies and Similar Technologies

Our website, like many others, uses cookies and similar technologies (such as pixels and local storage) to store
and retrieve information on your device. This section explains how we use them and how you can control them.

What Are Cookies?

A cookie is a small text file that a website stores on your computer or mobile device. It typically contains:

  • a unique identifier
  • the name of the website
  • expiry information
  • information needed to provide a feature or remember a setting

Cookies can help a website remember your preferences, keep you logged in, understand how you use the site and tailor advertising.

Types of Cookies We Use

We categorise cookies by purpose, duration and source.

By purpose

Strictly necessary cookies

Essential for the site to function and do not require consent. They support actions such as:

  • saving privacy preferences
  • logging in
  • completing forms
  • navigating secure areas

Performance and analytics cookies

These help us understand visitor behaviour such as page views or errors. They improve site performance and are only set with your consent.

Functionality cookies

These remember choices (for example language or region) and offer personalised features. They may be set by us or service providers.

Advertising and targeting cookies

These may be set by us or advertising partners to show relevant ads, avoid repetition and measure effectiveness. They require your consent.

By duration

Session cookies

Deleted when you close your browser and used for temporary features such as staying logged in.

Persistent cookies

Remain on your device until expiry or deletion and recognise you on return visits.

By source

First party cookies

Set and managed by us.

Third party cookies

Set by external services such as analytics providers, ad networks or social media platforms. These are subject to their policies.

How We Use Cookies

We use cookies to:

  • operate and secure the website
  • remember your preferences
  • improve site performance through analytics
  • tailor advertising where consented

Interacting with third party content (for example embedded videos or social sharing tools) may set additional cookies controlled by those third parties.

Your Consent to Cookies

When you first visit, a cookie banner allows you to:

  • accept all cookies
  • reject non essential cookies
  • customise your cookie settings

We only set non essential cookies after receiving explicit consent. You can change your preferences at any time via the cookie settings panel or your browser.

Disabling and Blocking Cookies

You can configure your browser to:

  • block cookies
  • delete stored cookies
  • alert you before cookies are set

Resources such as
AboutCookies.org
and
AllAboutCookies.org
explain how to manage cookies across devices.

Website Visitor Tracking

Analytics tools may collect anonymised information to help us improve our website. These tools may:

  • mask IP addresses
  • limit data retention
  • avoid identifying individual users

Analytics cookies only run with your consent.

Adverts and Sponsored Links

Our site may show sponsored links or adverts served by partners who may use cookies to track referrals. Clicking on adverts may take you to external websites.
You visit these at your own risk.

Downloads and Media Files

Downloads are provided at your own risk. Although we take precautions, you should verify files using antivirus software. We are not responsible for third party files.

Embedded Content

Embedded content from services like YouTube or Vimeo may collect data and use cookies according to their policies.

Contact and Communication With Us

If you contact us through the website you do so at your own discretion. We use your information to respond to your enquiry, record communications and provide services where relevant.

Email Mailing List and Marketing Messages

We run an email list to provide updates. We only add subscribers with explicit consent and store details in line with UK GDPR, the DPA 2018 and PECR.

You may unsubscribe at any time via the link in our emails.

Our emails may contain tracking technologies to measure engagement. If we use a third party service, such as Mailchimp, their privacy policy applies:
Mailchimp Privacy Policy.

External Website Links and Third Parties

We aim to include safe and relevant external links but cannot verify third party content. You visit external sites at your own risk.

Shortened URLs

Shortened links may hide the destination. Please check authenticity before clicking.

Social Media Policy and Usage

Our site may include social sharing buttons. Using them may publish content to your profile and allow social platforms to track your interaction.

Changes to This Policy

We may update this policy when required. The latest version will always appear on this page.

Resources and Further Information

Regulators and official guidance

Cookie information and control

Major service providers’ privacy policies